Find answers to common questions about Magajin Wilbafos
1
General
Magajin Wilbafos is a comprehensive platform that provides audiobook services, content management, and digital currency (Ayrids) for purchasing premium content. We connect users with quality audiobooks and exclusive content.
Click on the "Sign Up" button at the top of the page, fill in your details including name, email, username, and password. After registration, verify your email address to activate your account.
Yes, we take security seriously. All data is encrypted using industry-standard SSL/TLS protocols. We never share your personal information with third parties without your consent.
2
Ayrids & Payments
Ayrids are our virtual currency used to purchase audiobooks, chapters, and premium content on the platform. 1 Ayrid = ₦10. They never expire and can be used anytime.
Go to your Ayrid Balance page and choose either Online Payment (via Paystack for instant credit) or Bank Transfer (offline payment with manual verification within 24 hours).
We accept card payments, bank transfers, and USSD through Paystack. For offline payments, you can transfer to our designated bank accounts and upload payment proof.
Online payments via Paystack are instant. Offline bank transfer payments are verified within 2-24 hours after you submit your payment proof.
3
KYC Verification
KYC (Know Your Customer) verification ensures platform security, prevents fraud, and unlocks premium features including increased transaction limits and priority support.
You need to complete your profile with: Full Name, Username, Email, Phone Number, Home Address, Country, State, and LGA/City. No document uploads are required.
KYC verification typically takes 24-48 hours. You'll receive an email notification once your verification is approved or if additional information is needed.
If your KYC is rejected, you'll receive an email with the reason. You can update your information and resubmit your application immediately.
4
Account Management
Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
For security reasons, email addresses cannot be changed after registration. If you need to change your email, please contact our support team.
To delete your account, please contact our support team. Note that this action is irreversible and all your data will be permanently deleted.
Still have questions?
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